Strategic Plan

SCDOR Accountability Report: Fiscal Year 2018-2019

Analysis

Direction

Vision

The South Carolina Department of Revenue strives to be an innovative and trustworthy service partner for all stakeholders.

Mission

To administer the revenue and regulatory laws of this State with integrity, effectiveness, and fairness to all taxpayers, while maintaining the highest security and protection of taxpayer information.

Values

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Scorecard

Perspective	Goals	Objectives	Performance Indicators			Commentary
	Goal Compliance	Objective Behaviors	KPI Collections Increase	0 Percentage to 01/07/2018 (overdue)	Loading...	Base: 6.03%
			KPI Compliance	0 Percentage to 01/07/2018 (overdue)	Loading...	Base: DNE
		Objective Methods	KPI Electronic Filings Increase	0 Percentage to 30/06/2019 (overdue)	Loading...	Actual:
			KPI Electronic Payments	0 Percentage to 30/06/2019 (overdue)	Loading...	Actual:
		Objective Noncompliance	KPI Dispute Resolution Increase	0 to 30/06/2019 (overdue)	Loading...	Actual:
	Goal Security	Objective Privacy, Fraud & Security	KPI Events Detected & Prevented	0 Percentage to 30/06/2019 (overdue)	Loading...	Actual:
			KPI Successful Assessments & Audits	0 Percentage to 30/06/2019 (overdue)	Loading...	Actual:
		Objective Workforce	KPI Employment Denials	0 Number to 30/06/2019 (overdue)	Loading...	Actual:
			KPI On-Time Training	100 Percentage to 01/07/2018 (overdue)	Loading...	Base: 100%
		Objective Technology	KPI Data Breaches	0 Number to 30/06/2019 (overdue)	Loading...	Actual:
			KPI Website Defacements	0 Number to 30/06/2019 (overdue)	Loading...	Actual:
	Goal Customer Centricity	Objective Expectations	KPI Expectations Exceeded	0 Percentage to 30/06/2019 (overdue)	Loading...	Actual:
			KPI Feedback Mechanisms	0 Number to 30/06/2019 (overdue)	Loading...	Actual:
		Objective Personalization	KPI Customer Satisfaction	0 Percentage to 30/06/2019 (overdue)	Loading...	Actual:
		Objective Self-Service	KPI Independent Resolutions	0 Number to 30/06/2019 (overdue)	Loading...	Actual:
			KPI Self-Service Options	0 Number to 30/06/2019 (overdue)	Loading...	Actual:
	Goal Engagement & Empowerment	Objective Collaboration & Dialogue	KPI Employee Engagement	0 to 30/06/2019 (overdue)	Loading...	Actual:
		Objective Employee Value	KPI Employee Empowerment	0 to 30/06/2019 (overdue)	Loading...	Actual:
		Objective Self Improvement	KPI Employee Performance	0 to 30/06/2019 (overdue)	Loading...	Actual:

Goals

Compliance

Goal Statement: Increase tax and regulatory compliance

Objectives:

• Methods
• Noncompliance
• Behaviors

Security

Goal Statement: Ensure a secure environment

Objectives:

• Technology
• Privacy, Fraud & Security
• Workforce

Customer Centricity

Goal Statement: Provide a customer-centric experience

Objectives:

• Expectations
• Personalization
• Self-Service

Engagement & Empowerment

Goal Statement: Engage and empower employees

Objectives:

• Employee Value
• Self Improvement
• Collaboration & Dialogue